SERVICE & SUPPORT
Shark has been thoughtful in researching, developing and manufacturing process, fully guaranteeing product quality, and providing customers with safe, reliable, efficient and value-added power product solutions.
NEED HELP FOR YOUR SHARK PRODUCTS ？
Whether you are looking for spare parts, routine maintenance information, troubleshooting or technical support, etc., and no matter how is your business size or where are you, you can find relevant service information here. Shark's advanced technology and professional services can save you time and help you free up more time for more important things. At the same time, Shark's international dealer service network is a strong backing to provide users with professional after-sales service and support.
SHARK CORE TECHNOLOGY
Shark takes engine, alternator, and electronic control system technology as the core, and constantly extends and innovates, making every innovation full of infinite possibilities. And every innovation has brought consumers "energy saving, efficient, clean" new products.
The core power of Shark products are self-developed and self-produced diesel engines, which meet the requirements of Euro V emissions by greatly reducing emissions and fuel consumption, and can be called the real "source of green power".
In addition to the core power, Shark also chooses the best parts, because we hope that the service life of Shark products and parts can be maximized, the occurrence of product failures can be minimized, and the maintenance time and costs can be saved for customers. While ensuring high-quality parts, in order to meet the needs of different customers, we also offer a variety of options for the key parts. For example, the bearings are available from domestic BANDUN brands and German FAG brands.
PARTS SUPPLY
In order to ensure Shark products are in the best working condition, please use original Shark parts.
In order to obtain Shark pure parts more easily, please contact our professional after-sales service team.
Tel ： +86-519-82060688
Phone ： +86-13809077733
E-mail ：zhouyu@czshark.com
PRODUCT WARRANTY POLICY
Customers can enjoy 12 months free warranty service for Shark products. Within warranty scope, we will provide comprehensive, rapid and professional after-sale service for every technical problem in the shortest possible time, no matter it is the scheduled engine maintenance or the repair of unexpected faults, so as to ensure the generator can quickly resume normal operation.
Exclusions:
- Any damage or deterioration resulting from the following:
- Neglect of the periodic maintenance as specified in the product owner’s manual.
- Improper repair or maintenance - Operating methods other than those indicated in the product owner’s manual.
- Increasing engine speed beyond factory specification.
- The use of non-genuine SHARK parts, accessories, lubricants, and fluids other than those approved by SHARK.
- Exposure of the product to soot and smoke, chemical agents, bird droppings, sea water, salt, or other corrosive environments.
- Collision, fuel contamination or deterioration, neglect, unauthorized alteration, misuse, incorporation or use of unsuitable attachments or parts.
- Normal wear and tear (including, but not limited to, normal fading of painted or plated surfaces, sheet peeling, and other natural deterioration).
TECHNICAL AND AFTER-SALES SUPPORT
We understand your needs and difficulties. Please contact zhouyu@czshark.com for full support whenever and wherever you need it. The Shark after-sales team runs a 24-hour hotline to help you solve any product problem, from pure parts to maintenance guidance to troubleshooting.
Customer satisfaction is the direction that Shark has been striving for and the driving force for Shark’s progress.
In order to keep the generator in the best operating condition, we suggest you to perform regular maintenance.
FILE DOWNLOAD
Operation manual
When using or maintaining Shark products for the first time, please read the Product Operation Manual carefully and follow the relevant regulations. Improper operation may cause injury to the generator.
Please download the relevant Product Operation Manual if you need it.